Our Workmanship Guarantee
If something isn't right, we fix it — with clear terms.
Our Promise
Construction Rx stands behind every project with a repair-first workmanship guarantee. If our work doesn't meet generally accepted trade standards, we'll come back and make it right — at no additional cost when a covered defect is confirmed. We do not offer refunds, satisfaction guarantees, or cosmetic redo programs.
Definition of Workmanship Defect
A workmanship defect means a failure of installation or application that materially deviates from generally accepted trade standards at the time the work was performed and directly results in functional failure. Cosmetic preference, subjective appearance concerns, or conditions arising after completion do not constitute a workmanship defect.
Warranty Durations by Service
Warranty Service Call Fee
A $159 warranty service call fee is required to schedule an inspection.
- Credited in full if a covered workmanship defect is confirmed during inspection.
- Non-refundable if the issue falls outside warranty scope (e.g., normal wear, cosmetic preference, conditions of use).
Paint, Finish & Color-Match Limitations
- Touch-ups may be visible and are not guaranteed to blend seamlessly.
- Color, sheen, base, lot variation, aging, lighting, and UV exposure may affect appearance.
- Visible touch-ups alone do NOT constitute a workmanship defect.
- Full-area repainting for cosmetic uniformity is billable unless required to correct a verified workmanship defect.
Post-Completion Use & Occupancy Exclusions
- Normal wear and tear
- Scuffs, scratches, dents, or impacts
- Fasteners, anchors, shelving, or wall mounts installed after completion
- Cleaning chemicals or abrasive cleaning methods
- Moisture exposure after completion
- Once a space is occupied or in use, cosmetic changes are presumed to be conditions of use
What's Not Covered
- Third-party work, alterations, or modifications
- Moisture intrusion, plumbing leaks, or structural movement
- Owner-supplied or owner-specified materials
- Manufacturer defects in products or materials
- Damage from acts of God, fire, flood, or natural disasters
- Surfaces not included in the original scope of work
- Conditions arising from improper maintenance or neglect
Right to Inspect and Cure
Before any warranty work is performed, the following process must be followed:
- Written notice is required before any warranty claim can be processed.
- We have a minimum of 14 calendar days to inspect and commence corrective work.
- No third-party repairs may be authorized before our inspection — unauthorized repairs void coverage.
Limit of Responsibility
Our sole obligation under this guarantee is to repair or re-perform the affected portion of work. Our total liability shall not exceed the lesser of:
- 1.The amount paid for the affected portion of work only
- 2.$5000
Excluded damages: consequential, incidental, indirect, diminution of value.
How to File a Warranty Claim
- 1Submit a written notice describing the issue to our office.
- 2Allow access for a scheduled inspection of the area in question.
- 3Take reasonable steps to mitigate further damage (e.g., stopping water flow).
- 4Do not authorize third-party repairs before our inspection.
- 5We will not reimburse costs for unauthorized or third-party repairs.
Frequently Asked Questions
What is covered under your workmanship guarantee?
Our guarantee covers workmanship defects — failures of installation or application that materially deviate from generally accepted trade standards and result in functional failure. Cosmetic preferences and subjective appearance concerns are not covered.
How long does the warranty last?
Coverage varies by service: 2 years for painting, finishing, and drywall; 1 year for trim, doors, and interior carpentry; 90 days for minor repairs and handyman services.
Is there a fee to file a warranty claim?
A $159 warranty service call fee is required to schedule an inspection. This fee is credited in full if a covered workmanship defect is confirmed. If the issue falls outside coverage, the fee is non-refundable.
What about touch-ups and color matching?
Touch-ups may be visible and are not guaranteed to blend seamlessly due to factors like aging, UV exposure, and lot variation. Visible touch-ups alone do not constitute a defect. Full-area repainting for cosmetic uniformity is billable unless required to correct a verified defect.
Can I hire someone else to fix the issue first?
No. Authorizing third-party repairs before our inspection voids warranty coverage. Written notice and a 14-day inspection window are required before any corrective action.
What is your liability limit?
Our total liability is limited to the lesser of the amount paid for the affected portion of work or our stated cap. Consequential, incidental, indirect damages, and diminution of value are excluded.